We do something in some learning programs with our leaders where we’ll put them in a fast-paced exercise and ask them to give feedback to each other, spur of the moment, based on the experience they’ve had together during the day that they’ve been together. I actually named it “speed-back” instead of “feedback.” We have […]
Some great insights from the book, Uncommon Service Companies that excel at service typically do a great job in four areas: identifying the attributes of service they’re competing on; determining how to fund excellence in these areas; designing management systems that help employees to succeed at their jobs; and training their customers. Excellence requires sacrifice. […]
Some great insights from the book, Uncommon Service Companies that excel at service typically do a great job in four areas: identifying the attributes of service they’re competing on; determining how to fund excellence in these areas; designing management systems that help employees to succeed at their jobs; and training their customers. Excellence requires sacrifice. […]
The lesson for healthcare providers is that new reimbursement models such as various accountable models (e.g., ACOs, Health Homes, etc.) will have entirely different success metrics. They will also have new competitors. For example, a hospital-based ACO is just as likely to be competing with a large multi-specialty practice running an ACO versus another hospital. […]
The lesson for healthcare providers is that new reimbursement models such as various accountable models (e.g., ACOs, Health Homes, etc.) will have entirely different success metrics. They will also have new competitors. For example, a hospital-based ACO is just as likely to be competing with a large multi-specialty practice running an ACO versus another hospital. […]
“I’m thinking about starting a group where immigrants and refugees can talk about their feelings. It’s important to be part of a community!” — Hedda Bolgar, 103-year-old practicing psychoanalyst and cofounder of the Hedda Bolgar Psychotherapy Clinic in Los Angeles This and other things to learn before turning 40! http://t.co/M4sXPEON
HBR has published a list. As expected Steve Jobs and Jeff Bezos are on top of the list. What is impressive is that YC Yogeshwar (ITC) and Subir Raha(ONGC) are in the top 20. See the entire list here
From Forbes A leader simply operates at their best when they understand their ability to influence is much more fruitful than their ability to control. Here’s the thing – the purpose of leadership is not to shine the spotlight on yourself, but to unlock the potential of others so they can in turn shine the […]
Welcome to 2013. Did you accomplish everything you wanted to last year? If you did, congratulations. For those of you who are looking back on the past year and thinking, “Well, that didn’t turn out the way I planned,” the bright side is you get to start over. Today is day one of 365 and […]
Carl Woese’s work along with my graduate school advisor, George Fox was the basis of my thesis topic at University of Houston. On Sunday, Carl Woese – the scientist who revolutionized the way we view the evolutionary relationships among the planet’s life forms – passed away at the age of 84. Dr. Roland Hatzenpichler, a postdoctoral scholar […]