Keep Calm & Lead On


Keep Calm, George!

A man in the supermarket was pushing a cart which contained, among other things, a screaming baby. As the man proceeded along the aisles, he kept repeating softly, “Keep calm, George. Don’t get excited, George. Don’t get excited, George. Don’t yell, George.” A lady watching with admiration said to the man, “You are certainly to […]


Art of Calm Communication

Early 2020, as the Pandemic struck, the hospitality industry was hit most significantly. Overnight travel stopped, hotels were shut, restaurants closed. It was in this background – Anne Sorenson, CEO of Marriot Hotels had to make an announcement. “There’s simply nothing worse than telling highly valued associates- people who are the very heart of this […]