A man in the supermarket was pushing a cart which contained, among other things, a screaming baby. As the man proceeded along the aisles, he kept repeating softly, “Keep calm, George. Don’t get excited, George. Don’t get excited, George. Don’t yell, George.” A lady watching with admiration said to the man, “You are certainly to […]
Early 2020, as the Pandemic struck, the hospitality industry was hit most significantly. Overnight travel stopped, hotels were shut, restaurants closed. It was in this background – Anne Sorenson, CEO of Marriot Hotels had to make an announcement. “There’s simply nothing worse than telling highly valued associates- people who are the very heart of this […]
The one thing I have been consistently accused of over the last two decades is that I am too calm. I get asked how do I remain cool & collected while everything around is chaotic or in a pressure cooker situation. I don’t consider myself to be calm in all situations. I am like a […]