Inspiration

Providing great service requires trade-offs. And acceptance of the tradeoffs.

Some great insights from the book, Uncommon Service Companies that excel at service typically do a great job in four areas: identifying the attributes of service they’re competing on; determining how to fund excellence in these areas; designing management systems that help employees to succeed at their jobs; and training their customers. Excellence requires sacrifice. […]

Providing great service requires trade-offs. And acceptance of the tradeoffs.

Some great insights from the book, Uncommon Service Companies that excel at service typically do a great job in four areas: identifying the attributes of service they’re competing on; determining how to fund excellence in these areas; designing management systems that help employees to succeed at their jobs; and training their customers. Excellence requires sacrifice. […]

RIP Carl Woese

Carl Woese’s work along with my graduate school advisor, George Fox was the basis of my thesis topic at University of Houston. On Sunday, Carl Woese – the scientist who revolutionized the way we view the evolutionary relationships among the planet’s life forms – passed away at the age of 84.  Dr. Roland Hatzenpichler, a postdoctoral scholar […]

RIP Carl Woese

Carl Woese’s work along with my graduate school advisor, George Fox was the basis of my thesis topic at University of Houston. On Sunday, Carl Woese – the scientist who revolutionized the way we view the evolutionary relationships among the planet’s life forms – passed away at the age of 84.  Dr. Roland Hatzenpichler, a postdoctoral scholar […]